Premium Payment: Difference between revisions

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{{eq-proc-agent}}
{{Nav-hub Agent}}
'''''This page only addresses the immediate payment method provided by [[Equinox]].''''' <br>
Payments submitted through other methods, like paper checks, must be addressed by the carrier directly.
 
{{Attention|'''No additional fees''' are added to premium payments.}}
 
Premium payments are easy to make in Equinox, and they can be initiated a number of ways.
* '''[[Pay NFIP New Business]]''' - submit payment for a completed NFIP application
* '''[[Pay NFIP Renewal]]''' - provide payment to renew an upcoming NFIP policy term
* '''[[Pay NFIP Policy Change]]''' - make additional premium payments for NFIP policy changes
 
== How to Submit Premium Payments ==
All procedures that offer premium payment lead to the same dialog page. The required fields must be completed in order to submit using the "Pay Now" button.<br>
''This process is different for policyholders who make a payment through the [[Consumer Portal]].''
=== Credit Card or E-check ===
Payments can be made using a '''credit card''' or an '''electronic check''' (e-check or echeck).<br>
Select the corresponding box for each at the top of the screen. This will adjust the form fields below.
 
<gallery mode="packed" heights=300px style="text-align:left">
Img-proc-pay-dialog-card.png|'''Credit card''' option. <br>Required fields are outlined in red.
Img-proc-pay-dialog-echeck.png|'''Electronic check''' option. <br>Required fields are outlined in red.
</gallery>
 
{{box-summary
{{box-summary
|color = blue
|color = yellow
|title =
|title = Important
|text = This procedure explains how agents can submit premium payments for NFIP policies using the Equinox platform. Accurate and timely premium payments are essential to maintain policy coverage and avoid lapses.
|text = Electronic checks require the '''account number''' to be entered '''twice'''. <br>
Use this [https://www.wikihow.com/Locate-a-Check-Routing-Number WikiHow article] to locate it correctly on a check.
}}
}}
== Procedural Steps ==
 
{{collapsible-section
=== Billing Information ===
|number = 1
Billing information refers to the type of account, not the method of payment. <br>
|title = Step 1: Access the Policy in Equinox
Choose between '''Personal Account''' (default) or '''Business Account'''.  
|content =
* Enter the individual named on the account.
* Log in to the Equinox platform and locate the policy requiring a premium payment.
* The pre-filled address can be edited.
* Open the policy record to confirm the payment amount and ensure the policy is active.
<gallery mode="packed" heights="300px" style="text-align:left">
}}
Img-proc-pay-dialog-card-filled.png|Billing information is prefilled.
{{collapsible-section
</gallery>
|number = 2
 
|title = Step 2: Initiate the Payment Process
=== Summary ===
|content =
The Summary section on the right identifies the policy number, the policyholder, and the insured address. <br>
* Navigate to the "Policy Actions" menu and select "Submit Payment."
The total premium amount will show under the itemized fees; discounts are not listed.
* Review the pre-filled details, including:
<gallery mode="packed" heights="300px" style="text-align:left">
  * Policy number
Img-proc-pay-dialog-change.png|Policy changes allow the user to cancel and return to the policy
  * Premium amount
</gallery>
  * Payment due date
 
}}
==== New Business/Renewal Disclaimer ====
{{collapsible-section
<blockquote>
|number = 3
By clicking on ‘Pay Now’, I confirm that I have reviewed and agree to the Terms and Conditions of the insurance policy provided by . I authorize to charge the payment of <AMOUNT> to the Card payment method I have provided, and I acknowledge that my policy will be activated upon successful payment. Please ensure all information is accurate before proceeding.
|title = Step 3: Enter Payment Details
</blockquote>
|content =  
 
* Provide payment information, such as:
==== Policy Change Disclaimer ====
  * Credit card details
<blockquote>
  * Bank routing and account numbers
By clicking on ‘Pay Now’, I confirm that I have reviewed and agree to the Terms and Conditions of the <CARRIER NAME> insurance policy provided by <CARRIER NAME>. I authorize <CARRIER NAME> to charge the payment of $39.00 to the Card payment method I have provided, and I acknowledge that my policy will be activated upon successful payment. Please ensure all information is accurate before proceeding.
* Confirm the payment amount matches the premium due.
</blockquote>
}}
{{collapsible-section
|number = 4
|title = Step 4: Submit the Payment
|content =  
* Complete the payment process by clicking "Submit Payment."
* Ensure the system confirms the payment as successful.
}}
{{collapsible-section
|number = 5
|title = Step 5: Verify Payment Status
|content =
* Check the policy record to confirm the payment has been applied.
* Notify the policyholder of the successful payment and provide a receipt if requested.
}}
== Additional Details ==
* '''NFIP Guidelines Reference''': Guidance on acceptable payment methods and timelines.
* '''Equinox Quick Guide''': Instructions for submitting premium payments in the platform.
* '''FAQs for Agents''': Common questions about payments (e.g., "What happens if a payment is declined?").


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Latest revision as of 16:06, 5 March 2025

This page only addresses the immediate payment method provided by Equinox.
Payments submitted through other methods, like paper checks, must be addressed by the carrier directly.

No additional fees are added to premium payments.

Premium payments are easy to make in Equinox, and they can be initiated a number of ways.

How to Submit Premium Payments

All procedures that offer premium payment lead to the same dialog page. The required fields must be completed in order to submit using the "Pay Now" button.
This process is different for policyholders who make a payment through the Consumer Portal.

Credit Card or E-check

Payments can be made using a credit card or an electronic check (e-check or echeck).
Select the corresponding box for each at the top of the screen. This will adjust the form fields below.

  • Credit card option. Required fields are outlined in red.
    Credit card option.
    Required fields are outlined in red.
  • Electronic check option. Required fields are outlined in red.
    Electronic check option.
    Required fields are outlined in red.
Important
Electronic checks require the account number to be entered twice.
Use this WikiHow article to locate it correctly on a check.

Billing Information

Billing information refers to the type of account, not the method of payment.
Choose between Personal Account (default) or Business Account.

  • Enter the individual named on the account.
  • The pre-filled address can be edited.
  • Billing information is prefilled.
    Billing information is prefilled.

Summary

The Summary section on the right identifies the policy number, the policyholder, and the insured address.
The total premium amount will show under the itemized fees; discounts are not listed.

  • Policy changes allow the user to cancel and return to the policy
    Policy changes allow the user to cancel and return to the policy

New Business/Renewal Disclaimer

By clicking on ‘Pay Now’, I confirm that I have reviewed and agree to the Terms and Conditions of the insurance policy provided by . I authorize to charge the payment of <AMOUNT> to the Card payment method I have provided, and I acknowledge that my policy will be activated upon successful payment. Please ensure all information is accurate before proceeding.

Policy Change Disclaimer

By clicking on ‘Pay Now’, I confirm that I have reviewed and agree to the Terms and Conditions of the <CARRIER NAME> insurance policy provided by <CARRIER NAME>. I authorize <CARRIER NAME> to charge the payment of $39.00 to the Card payment method I have provided, and I acknowledge that my policy will be activated upon successful payment. Please ensure all information is accurate before proceeding.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

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