Pay NFIP Policy Change

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit premium payments for an NFIP Policy Change.

Procedural Steps

1. Submit Policy Change

Create a Policy Change for an NFIP Policy.

The top of the screen will show a "Balance Due" when premium must be collected.
Click the "Submit" button after all Policy Change details have been updated.

The policy can be found later in the Pending Transactions queue.
A "Pending Change" and "Pending Payment" flag will be shown in the policy listing.

2. "Make Payment" Button

The Policy Record contains a status flag showing "Pending Payment".

Go to the Billing and Payment screen.
Click the Make a Payment button to submit premium payment.

3. Follow-up

The type of follow-up needed will be dependent on payment method. Click the appropriate box below for more details.

Successful Electronic Payment

After the premium payment is submitted using Equinox, the Policy Change can be completed by Underwriting.

Call or Mail Payment

Underwriters can apply payment over the phone and then complete the Policy Change.
Any payments mailed to the carrier can be applied to the policy, but these may affect the effective date of the Policy Change.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Policy Changes. Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.