Submit NFIP Cancellation Request: Difference between revisions

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{{info-nfip-sfip}}{{eq-proc-agent}}
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|title =  
|title =
|text =  
|text = This procedure explains how agents can submit a '''[[NFIP Cancellations|cancellation request for an NFIP policy]]'''. <br>
An agent must complete several steps to produce an '''[[NFIP Cancellation Request|cancellation request]]'''. This process is designed to reduce errors and enhance efficiency by guiding the agent through a series of steps that ensure compliance with NFIP guidelines.
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.
}}
}}
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|file = File:Flow-eq-quote-overview.png
|file = File:Img-vector-cancellation-submit.png
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== Procedural Steps ==
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|title = Step 1: Find the Policy
|title = 1. Policy Record
|content =  
|content =
Text of the information (edit this).<br>
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|caption = Use the "Policy Actions" menu along the right side of the page.
|text    = <big>'''Open the [[Policy Record]].'''</big>
To start the policy cancellation process
* Find the '''Policy Actions''' block on the right
* Choose "'''Cancel Policy'''"
 
{{Attention|Policies cannot be cancelled because the insured no longer wants it. <br>There must be a Qualifying Reason.}}
}}
{{Box task
|image  = Img-proc-cxl-02.png
|size    = 300px
|alt    =
|caption = NFIP Policy Cancellation page
|text    = <big>This will open the '''NFIP Policy Cancellation''' page.</big>
 
This page has the following sections:
# '''Qualifying Reason''' dropdown list
# Upload '''Cancellation Documents'''
# Cancellation '''Effective Date'''
# Cancellation '''Refund and Mailing''' Instructions
# '''Abandon''': Exit the cancellation without submitting anything
# '''Submit''': Create the Request Form and add any uploaded cancellation documents
All sections will be shown after a '''Qualifying Reason''' is chosen from the first dropdown box.
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|title = Step 2: Click "Check Out"
|title = 2. Qualifying Reason
|content =  
|content =  
Text of the information (edit this).<br>
<big>'''Choose the appropriate Qualifying Reason.'''</big>
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|file = File:Img-eq-app-01.png
|image  = Img-proc-cxl-03.png  
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|caption = Choose the appropriate qualifying reason from the dropdown list
|text    =
The NFIP '''[[Cancellation Qualifying Reasons]]''' are listed from the top-down based on how common they are.
 
For instance, most policies are cancelled after the sale of the building, which is at the top of the list.
* The '''Reason Codes''' are used for reporting to FEMA
* The Qualifying Reason will determine the cancellation '''effective date'''
* The '''Reason Code can be changed''' after submitting the request to Underwriting
}}
}}
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|title = Step 3: Find Billing Information
|title = 3. Supporting Documentation
|content =  
|content = <big>'''Upload the Supporting Documentation.'''</big>
Text of the information (edit this).<br>
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|image  = Img-proc-cxl-04.png
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|caption = Upload supporting documentation for the cancellation
|text    =
Select the button that shows "'''Click to add more files or drop them'''".
 
Upload any '''[[Required Cancellation Documents]]''' as shown under the '''Qualifying Reason''', such as:
* Proof of sale (Reason Code 01)
* Duplicate declarations page (Reason Code 04)
* [[Cancellation Verification Letter]] (Reason Code 28)
These documents will become part of the [[Policy Documents]]. Additional documents can be added after this first request has been submitted.
}}
Documents can be '''removed from this list''' after they are uploaded by clicking the '''Trash Can icon''' on the right.
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|file   = Img-proc-cxl-04b.png
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|caption = Remove documents from the cancellation submission by clicking the Trash Can icon.
}}
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|title = Step 4: Update Billing Information
|title = 4. Effective Date
|content =  
|content = <big>'''Choose the correct [[NFIP Cancellation Effective Dates|Cancellation Effective Date]].'''</big><br>
Text of the information (edit this).<br>
Enter or choose the appropriate date. Effective dates chosen before the policy inception date may cause errors.
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|caption = Choose the correct Cancellation Effective Date
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{{Attention|Underwriting may '''adjust the Effective Date''' based on details in the documents or the date the request was received.}}
}}
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|title = Step 5: Complete the Update
|title = 5. Refund
|content = <big>'''If applicable, choose where the Refund should be sent.'''</big><br>
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|image  = Img-proc-cxl-06.png
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|caption = Confirm who will receive the refund and where it should be sent.
|text    = The refund amount will be calculated by the effective date and the refund rules.<br>
Below the calculation, the agent has options to choose who will be paid ("'''Pay to'''") and where the check will be mailed ("'''Mail refund to'''").
If the '''Insured buttons''' are used, the refund will be paid and sent '''using the details currently on file'''.
}}
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|style  = padding-top: 1em
|file    = Img-proc-cxl-06b.png
|size    = 600px
|caption = Adjust who will be shown on the refund check and where it will be mailed.
}}
If "'''Other'''" is chosen, complete the form fields to adjust who is shown on the check and where it will be mailed.
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|title = 6. Submit and Follow-up
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|content =  
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|caption = After choosing the "Submit" button, the system will confirm the cancellation request.
|text    = After choosing the "Submit" button, the system will confirm the cancellation request.
}}
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|caption = An underwriting notification will be shown after the cancellation request has been submitted.
|text   = An underwriting notification will be shown after the cancellation request has been submitted.
}}
}}
 
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== Access the Policy ==
|file    = Img-proc-cxl-09.png
* Navigate to the specific policy in Equinox where the cancellation process will be initiated.
|size    = 600px
* Confirm that the policy details displayed are correct.
|caption = The policy will show a "'''Pending Cancellation'''" flag.
 
}}
== Select the Cancellation Reason Code ==
The policy will show a "'''Pending Cancellation'''" flag.
* From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
{{Box task
* Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.
|image  = Img-proc-cxl-10.png
 
|size    = 200px
== Upload Required Documentation ==
|caption = The cancellation request and uploaded documents will be shown in the '''[[Policy Documents]]'''.
* Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
|text    = The cancellation request and uploaded documents will be shown in the '''[[Policy Documents]]'''.
* Upload these documents directly to the policy in Equinox.
}}
* Verify that all uploaded files meet NFIP requirements and are legible.
{{Box task
 
|image  = Img-proc-cxl-11.png
== Complete the Cancellation Request Form ==
|size    = 400px
* Fill out the cancellation request form within Equinox.
|caption = The actions taken by agents (blue) and underwriters (orange) are shown in the '''Activity Log'''.
* Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.
|text    = The actions taken by agents (blue boxes) and underwriters (orange boxes) are shown in the '''Activity Log'''.
 
}}
== Obtain Necessary Signatures ==
}}
* Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
{{needsedit}}
* If signatures are electronic, ensure they comply with Equinox’s authentication process.
{{line-nfip-cxl}}
 
== Submit the Cancellation Request ==
* Review the completed cancellation request form and uploaded documents for accuracy.
* Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
* Submit the request through Equinox for processing.
 
== Track Submission Status ==
* Monitor the status of the request in Equinox to ensure it is being processed.
* Follow up as necessary if additional documentation or corrections are requested by the insurer.
 
 
{{draft}}{{line-nfip-cxl}}

Latest revision as of 13:53, 6 March 2025

Policy Guide
Standard Flood Insurance Policy
Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a cancellation request for an NFIP policy.
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.

Procedural Steps

1. Policy Record

Use the "Policy Actions" menu along the right side of the page.
Open the Policy Record.

To start the policy cancellation process

  • Find the Policy Actions block on the right
  • Choose "Cancel Policy"
Policies cannot be cancelled because the insured no longer wants it.
There must be a Qualifying Reason.
NFIP Policy Cancellation page
This will open the NFIP Policy Cancellation page.

This page has the following sections:

  1. Qualifying Reason dropdown list
  2. Upload Cancellation Documents
  3. Cancellation Effective Date
  4. Cancellation Refund and Mailing Instructions
  5. Abandon: Exit the cancellation without submitting anything
  6. Submit: Create the Request Form and add any uploaded cancellation documents
All sections will be shown after a Qualifying Reason is chosen from the first dropdown box.

2. Qualifying Reason

Choose the appropriate Qualifying Reason.
A large clock tower and other buildings line a great river.
Choose the appropriate qualifying reason from the dropdown list
The NFIP Cancellation Qualifying Reasons are listed from the top-down based on how common they are.

For instance, most policies are cancelled after the sale of the building, which is at the top of the list.

  • The Reason Codes are used for reporting to FEMA
  • The Qualifying Reason will determine the cancellation effective date
  • The Reason Code can be changed after submitting the request to Underwriting

3. Supporting Documentation

Upload the Supporting Documentation.
A large clock tower and other buildings line a great river.
Upload supporting documentation for the cancellation
Select the button that shows "Click to add more files or drop them".

Upload any Required Cancellation Documents as shown under the Qualifying Reason, such as:

These documents will become part of the Policy Documents. Additional documents can be added after this first request has been submitted.

Documents can be removed from this list after they are uploaded by clicking the Trash Can icon on the right.

Remove documents from the cancellation submission by clicking the Trash Can icon.

4. Effective Date

Choose the correct Cancellation Effective Date.

Enter or choose the appropriate date. Effective dates chosen before the policy inception date may cause errors.

Choose the correct Cancellation Effective Date
Underwriting may adjust the Effective Date based on details in the documents or the date the request was received.

5. Refund

If applicable, choose where the Refund should be sent.
A large clock tower and other buildings line a great river.
Confirm who will receive the refund and where it should be sent.
The refund amount will be calculated by the effective date and the refund rules.

Below the calculation, the agent has options to choose who will be paid ("Pay to") and where the check will be mailed ("Mail refund to").

If the Insured buttons are used, the refund will be paid and sent using the details currently on file.
Adjust who will be shown on the refund check and where it will be mailed.
If "Other" is chosen, complete the form fields to adjust who is shown on the check and where it will be mailed.

6. Submit and Follow-up

A large clock tower and other buildings line a great river.
After choosing the "Submit" button, the system will confirm the cancellation request.
After choosing the "Submit" button, the system will confirm the cancellation request.
A large clock tower and other buildings line a great river.
An underwriting notification will be shown after the cancellation request has been submitted.
An underwriting notification will be shown after the cancellation request has been submitted.
The policy will show a "Pending Cancellation" flag.

The policy will show a "Pending Cancellation" flag.

A large clock tower and other buildings line a great river.
The cancellation request and uploaded documents will be shown in the Policy Documents.
The cancellation request and uploaded documents will be shown in the Policy Documents.
A large clock tower and other buildings line a great river.
The actions taken by agents (blue) and underwriters (orange) are shown in the Activity Log.
The actions taken by agents (blue boxes) and underwriters (orange boxes) are shown in the Activity Log.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Cancellations.
Find more in the How To Cancel section of the NFIP Flood Insurance Manual.

Retrieved from "http://stage-help.equinox.insure/mediawiki/index.php?title=Submit_NFIP_Cancellation_Request&oldid=10236"