Equinox: Difference between revisions

Latest revision as of 15:57, 6 March 2025

Equinox, the next evolution in insurance policy management

Equinox is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders.

With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.

What Can Agents Do in Equinox?

Equinox simplifies policy management with intuitive tools that help agents:

Generate and submit quotes and applications online.
Make policy changes (mortgagee updates, insured names, coverage limits, etc.).
Manage renewals and cancellations with clear guidelines.
Access and distribute policy documents instantly.
Process premium payments (electronic payments, mortgage company checks, and more).
Track claims activity when policyholders report a loss.

Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.

Workspaces Built for Agents

The Agency Workspace in Equinox provides a central dashboard where agents can:

View and manage active policies.
View coverage details, billing history, and claims activity.
Track pending policy actions and renewal deadlines.
Confirm underwriting approvals and policy status updates.

Underwriters & Claims Support

While agents handle most transactions, certain policy actions require underwriter review.

Processing cancellations and endorsements requiring additional review.
Evaluating policyholder documentation for underwriting approval.

Claims examiners support policyholders by reviewing claims reports, assigning adjusters, and verifying policy details before settlement.

Find more details at Equinox User Roles.

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+[[File:Logo-equinox-color 2400.png|thumb|upright=0.7|Equinox, the next evolution in insurance policy management]]
+'''Equinox''' is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders.
-'''Equinox Overview'''
+With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.
+{{clear}}
+== What Can Agents Do in Equinox? ==
+Equinox simplifies policy management with intuitive tools that help agents:
-Equinox (EQ) is a P&C and Flood insurance policy and claims management system. A'''ll''' policy lifecycle functions are performed on one fully integrated, cloud-based platform. The platform supports both agency and consumer direct sales/service models.
+* Generate and submit '''quotes and [[NFIP Application|applications]]''' online.
+* Make '''[[Submit Change to NFIP Policy|policy changes]]''' (mortgagee updates, insured names, coverage limits, etc.).
+* Manage '''[[NFIP Policy Renewal|renewals]] and [[NFIP Cancellations|cancellations]]''' with clear guidelines.
+* Access and distribute '''[[Policy Documents|policy documents]]''' instantly.
+* Process '''[[Premium Payment|premium payments]]''' (electronic payments, mortgage company checks, and more).
+* Track '''[[Report Claim|claims activity]]''' when policyholders report a loss.
-'''Key Integrated Processes'''
+Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.
-# Online Quotes
+== Workspaces Built for Agents ==
+The '''[[Agency Workspace]]''' in Equinox provides a central dashboard where agents can:
+* View and manage [[Policy Record|active policies]].
+* View coverage details, billing history, and claims activity.
+* Track pending policy actions and renewal deadlines.
+* Confirm underwriting approvals and policy status updates.
-# Online Applications
+== Underwriters & Claims Support ==
+While agents handle most transactions, certain policy actions require underwriter review.
-# Complete Underwriting Virtual Back Office (VBO)
+* Processing '''cancellations''' and '''endorsements requiring additional review'''.
+* Evaluating '''policyholder documentation''' for underwriting approval.
-# Electronic and printed document management and distribution (dec pages, billings, EOB, etc.)
+Claims examiners support policyholders by reviewing '''claims reports''', assigning adjusters, and verifying policy details before settlement.
-# Real time policy Issuance
-# Real time policy maintenance (endorsements, renewals, etc.)
-# Premium collection (mortgage company and insured paper check collection, electronic payments (ach, credit card, wire.), etc.)
-# Full Claims processing VBO, including reporting/FNOL, Adjuster assignment, Reserve setting and adjustments, and reporting.
-# Automated outgoing payments (policy refunds, claims payments, adjuster payments)
-# Operational and financial reporting (written premium reports, accounts receivable reports, claims payments and reserve reports, claims outstanding, policy and premiums in force, etc.)
-==Flood Insurance==
-* [[Create NFIP Application]]
-* [[Make Policy Changes]]
-* [[Equinox Policy Documents]]
-* [[Make Payments]]
-* [[Submit FNOL]]
-* [[Cancel NFIP Policy]]
-* [[Policy Screen]]
-==Workspace==
-* [[Agency Workspace]]
-* [[Policy Reports]]
-* [[Equinox Accounting|Accounting]]
+Find more details at [[Equinox User Roles]].
 [[Category:Equinox]]