Submit Change to NFIP Billing Instructions: Difference between revisions

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{{eq-proc-agent}}
{{eq-proc-agent}}
{{box-summary
{{box-summary
|color = orange
|color = blue
|title =
|title =
|text = Summary of the procedure. This will show up in the "How Do I" page.
|text = NFIP Renewal Bills can be sent to the insured or other interested parties, such as a named mortgagee. This procedure will show how to update where the renewal bill will be sent.
}}
}}
{{img-proc-nofrm
{{Img-proc-nofrm
|file = File:Flow-eq-quote-overview.png
|file = File:Img-vector-change-billing.png
}}
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<div style="clear:both;"></div>
{{clear}}
== Procedural Steps ==
{{collapsible-section
{{collapsible-section
|number = 1
|number = 1
|title = Step 1: Find the Policy
|title = 1. Access Policy Record
|content =  
|content =
Text of the information (edit this).<br>
{{Box task
{{img-proc-frm
|image  = Img-proc-change-billing.png
|file = File:Img-eq-app-01.png
|size    = 200px
|width = 600px
|alt    = An image showing the "Policy Changes" widget along the right side of the page.
|caption = Use the "Policy Changes" menu along the right side of the page.
|text    = <big>'''Open the [[Policy Record]] to start'''</big>
To quickly navigate to the Policyholder section:
* Find the '''Policy Actions''' block on the right
* Choose '''Policy Changes'''
* From the next menu, click the '''Billing Instructions''' option
Otherwise, scroll down to the Policyholder section manually.
}}
}}
Any other text below an image (edit image and this line).
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 2
|number = 2
|title = Step 2: Click "Check Out"
|title = 2. Edit
|content =  
|content =  
Text of the information (edit this).<br>
<big>Use the '''Edit button''' (pencil icon) below the Primary Insured contact details.</big><br>
{{img-proc-frm
{{Img-proc-free
|file = File:Img-eq-app-01.png
|style  = padding-top: 1em
|width = 600px
|file   = Img-proc-change-billing-edit.png
|size    = 500px
|caption = Use the Edit button (pencil icon) below the Primary Insured contact details to change the Renewal Billing Instructions field.
}}
}}
Any other text below an image (edit image and this line).
This will open the  Renewal Billing Instructions fields for editing.
{{Box task
|image  = Img-proc-change-billing-save.png
|size    = 300px
|alt    = An image showing the options in the Policyholder section.
|caption = Make the appropriate selections to the Renewal Billing Instructions as needed.
|text   =
<big>'''Section 1:''' Is the Policy Force Placed by the Lender?</big>
If the lender (mortgagee) required the NFIP policy as a condition to a loan, then select the "Yes" radio button.<br>
 
<big>'''Section 2:''' Renewal Billing Instructions</big><br>
Choose the radio button to make changes to the payor.<br>
'''Once all details are entered, click the "Save" button (move to Step 3 below).'''
}}
{{collapsible-details
|number = 21
|title = Renewal Billing Instructions: Other
|content =
{{Box task
|image   = Img-proc-change-billing-other.png
|size    = 300px
|alt    = An image showing the options in the Policyholder section.
|caption = After selecting the Other button, add contact information into the additional fields.
|text    =
If the Renewal Notice should go to another entity, such as a property management company, then choose the "Other" option.
* Select "Individual" or "Business"
* Enter the contact details in the fields below.
* All starred fields are required.
Click the "Save" button after all details are entered and move to Step 3 below.
}}
}}
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 3
|number = 3
|title = Step 3: Find Billing Information
|title = 3. Choose Effective Date
|content =  
|content =  
Text of the information (edit this).<br>
{{Box task
{{img-proc-frm
|image  = Img-proc-effective-date-dropdown.png
|file = File:Img-eq-app-01.png
|size    = 120px
|width = 600px
|alt    = An image of a date being selected
|caption = Choose the correct effective date for the policy change
|text    =
Scroll to the top of the page to enter the effective date.
* Backdating is not allowed.
* Enter today's date or a later effective date.
* Choose "None" for the [[Waiting Periods|Waiting Period]].
'''''The Policy Change cannot be completed without choosing an effective date.'''''
}}
}}
Any other text below an image (edit image and this line).
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 4
|number = 4
|title = Step 4: Update Billing Information
|title = 4. Review and Submit
|content =  
|content = Review the changes for accuracy and completeness before finalizing.<br>
Text of the information (edit this).<br>
Once the effective date is entered, click the Issue button.
{{img-proc-frm
* The "Abort" button will exit without saving any details.
|file = File:Img-eq-app-01.png
{{Img-proc-free
|width = 600px
|style  = padding-top: 1em
}}
|file    = Img-proc-effective-date-buttons.png
Any other text below an image (edit image and this line).
|caption = Click the Issue button to finish the policy change.
}}
{{collapsible-section
|number = 5
|title = Step 5: Complete the Update
|content =  
Text of the information (edit this).<br>
{{img-proc-frm
|file = File:Img-eq-app-01.png
|width = 600px
}}
}}
Any other text below an image (edit image and this line).
{{clear}}
The system will process the change immediately.
* A Declarations page with the updated information will be available in the Documents section of the Policy Record.
* If a Renewal Notice exists and the policy has not expired, then a new Renewal Notice will be sent to the updated payor.<br>
'''If the lender or insured needs an immediate copy, then one can be downloaded and emailed.'''
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{needsedit}}
 
{{line-nfip-endorse}}

Latest revision as of 11:50, 4 March 2025

Policy Guide
Standard Flood Insurance Policy
Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for Agents. Find a complete list here.

NFIP Renewal Bills can be sent to the insured or other interested parties, such as a named mortgagee. This procedure will show how to update where the renewal bill will be sent.

Procedural Steps

1. Access Policy Record

An image showing the "Policy Changes" widget along the right side of the page.
Use the "Policy Changes" menu along the right side of the page.
Open the Policy Record to start

To quickly navigate to the Policyholder section:

  • Find the Policy Actions block on the right
  • Choose Policy Changes
  • From the next menu, click the Billing Instructions option
Otherwise, scroll down to the Policyholder section manually.

2. Edit

Use the Edit button (pencil icon) below the Primary Insured contact details.
Use the Edit button (pencil icon) below the Primary Insured contact details to change the Renewal Billing Instructions field.

This will open the Renewal Billing Instructions fields for editing.

An image showing the options in the Policyholder section.
Make the appropriate selections to the Renewal Billing Instructions as needed.
Section 1: Is the Policy Force Placed by the Lender?

If the lender (mortgagee) required the NFIP policy as a condition to a loan, then select the "Yes" radio button.

Section 2: Renewal Billing Instructions
Choose the radio button to make changes to the payor.

Once all details are entered, click the "Save" button (move to Step 3 below).
Renewal Billing Instructions: Other
An image showing the options in the Policyholder section.
After selecting the Other button, add contact information into the additional fields.
If the Renewal Notice should go to another entity, such as a property management company, then choose the "Other" option.
  • Select "Individual" or "Business"
  • Enter the contact details in the fields below.
  • All starred fields are required.
Click the "Save" button after all details are entered and move to Step 3 below.

3. Choose Effective Date

An image of a date being selected
Choose the correct effective date for the policy change
Scroll to the top of the page to enter the effective date.
  • Backdating is not allowed.
  • Enter today's date or a later effective date.
  • Choose "None" for the Waiting Period.
The Policy Change cannot be completed without choosing an effective date.

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Once the effective date is entered, click the Issue button.

  • The "Abort" button will exit without saving any details.
Click the Issue button to finish the policy change.

The system will process the change immediately.

  • A Declarations page with the updated information will be available in the Documents section of the Policy Record.
  • If a Renewal Notice exists and the policy has not expired, then a new Renewal Notice will be sent to the updated payor.
If the lender or insured needs an immediate copy, then one can be downloaded and emailed.

This page contains details about NFIP Policy Changes.
Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.

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