Report Claim

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a First Notice of Loss (FNOL) in the Equinox platform. This initiates the claims process for a policyholder after a loss event.

Procedural Steps

1. Open New Claim

A claim can be started one of two ways (A or B, not both), which requires access to the policy.

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A. Click the Report Claim button at the top of the Agency Workspace

• The next page will prompt to search for a policy number.
• Enter the policy number.
• Choose the correct policy from the list.

Find the button on the Agency Dashboard.

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Use the "Policy Actions" menu along the right side of the page and click on "Report Claim"

B. Start from the Policy Record

• Find the Policy Actions block on the right
• Choose Report Claim

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The Report Claim page will open with a summary of the policy term.

2. Gather Information

Complete each section below.

(Click to open if they are collapsed)

Claimant Information

Enter or confirm the details of the person who has stated the loss occurred.

The fields will prepopulate with the policyholder information, which must be updated.

Loss Date

Scroll down to the Loss Date section and enter the date of loss.

• The loss cannot be a future date. The claim must have incurred damage to the subject property.
• Confirm the Loss Location.
• Confirm the property that was damaged (building, personal property, or both).

Cause of Loss

Scroll down to the Cause of Loss section.

• Choose all applicable options.
• Only the fields marked with an asterisk (*) are required; all other fields are optional.
• Enter as much information in the Comments section that would be relevant to a Claims Adjuster.

3. Confirm Contact Details

Enter the details of the person who is to be notified after the claim has started

Scroll down to the Contact Information section

• The information here will auto-populate with the policyholder's contact details.
• Two options in the upper right corner allow the fields to be cleared or populated with the "Reported By" details
• This individual will be the primary contact for the Claims Adjuster when they visit the site.

Choose Add Third Party when the claim will be handled by a third party, like a public adjuster.

4. Review and Submit

Review all the information on the single page for accuracy and completeness before finalizing.

Confirm the details with the claimant. This provides accuracy and assurance.

• The "Discard" button will move the user back to the Policy Record or the Agency Workspace.

The system will process the First Notice of Loss after the "Submit Information and Report Claim" button is clicked.

• Catastrophic events may not assign a Claims Adjuster immediately.
• If a Renewal Notice exists and the policy has not expired, then a new Renewal Notice will be sent to the updated payor.
  

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