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|title =
|title =
|text = This procedure explains how agents can submit a cancellation request for an NFIP policy using the Equinox platform. Cancellations may occur for various reasons, such as a duplicate policy, property sale, or a policyholder no longer requiring coverage. Agents must select the appropriate reason code and ensure that all required information is accurate and complete to process the request.
|text = This procedure explains how agents can submit a '''[[NFIP Cancellations|cancellation request for an NFIP policy]]'''. <br>
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.
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{{collapsible-section
|number = 1
|number = 1
|title = 1. Access the Policy in Equinox
|title = 1. Policy Record
|content =
|content =
* Log in to the Equinox platform and locate the policy requiring cancellation.
{{Box task
* Open the policy record and review the current policy details to confirm eligibility for cancellation.
|image = Img-proc-cxl-01.png
|size = 300px
|alt =
|caption = Use the "Policy Actions" menu along the right side of the page.
|text = <big>'''Open the [[Policy Record]].'''</big>
To start the policy cancellation process
* Find the '''Policy Actions''' block on the right
* Choose "'''Cancel Policy'''"
{{Attention|Policies cannot be cancelled because the insured no longer wants it. <br>There must be a Qualifying Reason.}}
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|image = Img-proc-cxl-02.png
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|alt =
|caption = NFIP Policy Cancellation page
|text = <big>This will open the '''NFIP Policy Cancellation''' page.</big>
This page has the following sections:
# '''Qualifying Reason''' dropdown list
# Upload '''Cancellation Documents'''
# Cancellation '''Effective Date'''
# Cancellation '''Refund and Mailing''' Instructions
# '''Abandon''': Exit the cancellation without submitting anything
# '''Submit''': Create the Request Form and add any uploaded cancellation documents
All sections will be shown after a '''Qualifying Reason''' is chosen from the first dropdown box.
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|title = 2. Initiate the Cancellation Request
|title = 2. Qualifying Reason
|content =
|content =
* Navigate to the "Policy Actions" menu and select "Submit Cancellation Request."
<big>'''Choose the appropriate Qualifying Reason.'''</big>
* Enter the cancellation details, including:
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* Reason code
|image = Img-proc-cxl-03.png
* Effective date of cancellation
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|caption = Choose the appropriate qualifying reason from the dropdown list
|text =
The NFIP '''[[Cancellation Qualifying Reasons]]''' are listed from the top-down based on how common they are.
For instance, most policies are cancelled after the sale of the building, which is at the top of the list.
* The '''Reason Codes''' are used for reporting to FEMA
* The Qualifying Reason will determine the cancellation '''effective date'''
* The '''Reason Code can be changed''' after submitting the request to Underwriting
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|number = 3
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|title = 3. Attach Supporting Documentation
|title = 3. Supporting Documentation
|content =
|content = <big>'''Upload the Supporting Documentation.'''</big>
* Upload any required documentation, such as:
{{Box task
* NFIP Cancellation/Nullification Request form signed by the policyholder
|image = Img-proc-cxl-04.png
* Proof of sale, duplicate coverage, or other applicable evidence
|size = 400px
* Verify that all uploaded files are properly labeled and linked to the policy record.
|caption = Upload supporting documentation for the cancellation
|text =
Select the button that shows "'''Click to add more files or drop them'''".
Upload any '''[[Required Cancellation Documents]]''' as shown under the '''Qualifying Reason''', such as:
This procedure explains how agents can submit a cancellation request for an NFIP policy.
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.
Procedural Steps
1. Policy Record
Use the "Policy Actions" menu along the right side of the page.
If "Other" is chosen, complete the form fields to adjust who is shown on the check and where it will be mailed.
