Submit Change to Mortgagee Clause: Difference between revisions
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Update the mortgagee details as required | Update the mortgagee details as required | ||
{{collapsible-details | {{collapsible-details | ||
|number = 31 | |||
|title = Add New Mortgagee | |title = Add New Mortgagee | ||
|content = | |content = | ||
To add a mortgagee, follow these steps: | |||
* Adding a new mortgagee or loan number | * Adding a new mortgagee or loan number | ||
* Updating contact details for an existing mortgagee | * Updating contact details for an existing mortgagee | ||
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{{collapsible-details | {{collapsible-details | ||
|number = 32 | |||
|title = Update Mortgagee Details | |title = Update Mortgagee Details | ||
|content = | |content = | ||
To update a mortgagee, follow these steps: | |||
* Adding a new mortgagee or loan number | * Adding a new mortgagee or loan number | ||
* Updating contact details for an existing mortgagee | * Updating contact details for an existing mortgagee | ||
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{{collapsible-details | {{collapsible-details | ||
|number = 33 | |||
|title = Remove Mortgagee | |title = Remove Mortgagee | ||
|content = | |content = | ||
To remove a mortgagee, follow these steps: | |||
* Adding a new mortgagee or loan number | * Adding a new mortgagee or loan number | ||
* Updating contact details for an existing mortgagee | * Updating contact details for an existing mortgagee | ||
Revision as of 14:42, 19 December 2024
This procedure explains how agents or insureds can request changes to the mortgagee clause on an NFIP policy using the Equinox platform. Changes to the mortgagee clause may include updating the mortgagee’s name, address, loan number or adding or removing a mortgagee. Incorrect mortgagee information is a common cause of claim payment delay.
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Procedural Steps
1. Access the Policy Record
Access the Policy Record
- Select "Check Out for Edit" in the upper right corner
- The button should show "Check In" while making the changes
To quickly navigate to the Mortgagees section, go to the Policy Actions block
- Choose Policy Changes
- From the next menu, choose the Mortgagees option
Otherwise, scroll down to the Mortgagees section manually
Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).3. Enter the Requested Changes
Update the mortgagee details as required
Add New Mortgagee
To add a mortgagee, follow these steps:
- Adding a new mortgagee or loan number
- Updating contact details for an existing mortgagee
- Removing a mortgagee from the policy
Update Mortgagee Details
To update a mortgagee, follow these steps:
- Adding a new mortgagee or loan number
- Updating contact details for an existing mortgagee
- Removing a mortgagee from the policy
Remove Mortgagee
To remove a mortgagee, follow these steps:
- Adding a new mortgagee or loan number
- Updating contact details for an existing mortgagee
- Removing a mortgagee from the policy
4. Review and Submit
Review the changes for accuracy and completeness before finalizing.
Additional Details
- NFIP Guidelines Reference: Guidance on mortgagee clause changes, including documentation and timeline requirements.
- Equinox Quick Guide: Instructions for submitting mortgagee clause changes in the platform.
- FAQs for Agents: Common questions about mortgagee clause changes (e.g., "What happens if the mortgagee details are incorrect on the policy?").