Policy Actions: Difference between revisions
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The Policy Actions widget on the Policy Record page provides a list of tasks agents can perform to manage policies. Each action simplifies the maintenance of accurate and up-to-date policy records. | The Policy Actions widget on the Policy Record page provides a list of tasks agents can perform to manage policies. Each action simplifies the maintenance of accurate and up-to-date policy records. | ||
== 1. Policy Changes == | |||
Submit changes to a policy, such as coverage adjustments or insured details. | Submit changes to a policy, such as coverage adjustments or insured details. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Access the Policy Record. | ||
* | * Select the '''Edit Policy''' option. | ||
* | * Enter the desired changes and review for accuracy. | ||
* | * Submit the changes for auto-issuance (Green Path) or underwriter review (Yellow Path). | ||
== 2. Mark as Pending Documentation == | |||
Mark a policy for additional documentation when key details are missing. | Mark a policy for additional documentation when key details are missing. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Open the policy. | ||
* | * Navigate to the Documents tab. | ||
* | * Flag the policy as '''Pending Documentation''' and note required items. | ||
== 3. Mail Documents == | |||
Send policy-related documents to policyholders, agents, or third parties. | Send policy-related documents to policyholders, agents, or third parties. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Go to the Documents section of the Policy Record. | ||
* | * Select the documents to send. | ||
* | * Use the built-in mailing tool to complete the action. | ||
== 4. Report Claim == | |||
Initiate a claim on behalf of a policyholder. | Initiate a claim on behalf of a policyholder. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Access the Claims tab of the Policy Record. | ||
* | * Select '''Report Claim''' and fill in required details. | ||
* | * Submit the claim for processing and follow up as needed. | ||
== 5. Mark as Non-Renewal == | |||
Indicate that a policy will not be renewed at the end of its term. | Indicate that a policy will not be renewed at the end of its term. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Access the Policy Record. | ||
* | * Select '''Mark as Non-Renewal''' and specify the reason. | ||
* | * Confirm and notify the policyholder. | ||
== 6. Cancel Policy == | |||
Cancel an active policy due to non-payment, request, or other reasons. | Cancel an active policy due to non-payment, request, or other reasons. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Open the Policy Record. | ||
* | * Navigate to '''Cancel Policy''' and complete the required details. | ||
* | * Submit for review or finalization. | ||
== 7. Send Create Account Email == | |||
Assist policyholders in setting up their Consumer Portal accounts. | Assist policyholders in setting up their Consumer Portal accounts. | ||
'''Key Steps''': | '''Key Steps''': | ||
* | * Go to the policyholder’s contact details. | ||
* | * Select '''Send Create Account Email'''. | ||
* | * Ensure the policyholder receives and completes the registration. | ||
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Revision as of 15:39, 16 January 2025
The Policy Actions widget on the Policy Record page provides a list of tasks agents can perform to manage policies. Each action simplifies the maintenance of accurate and up-to-date policy records.
1. Policy Changes
Submit changes to a policy, such as coverage adjustments or insured details.
Key Steps:
- Access the Policy Record.
- Select the Edit Policy option.
- Enter the desired changes and review for accuracy.
- Submit the changes for auto-issuance (Green Path) or underwriter review (Yellow Path).
2. Mark as Pending Documentation
Mark a policy for additional documentation when key details are missing.
Key Steps:
- Open the policy.
- Navigate to the Documents tab.
- Flag the policy as Pending Documentation and note required items.
3. Mail Documents
Send policy-related documents to policyholders, agents, or third parties.
Key Steps:
- Go to the Documents section of the Policy Record.
- Select the documents to send.
- Use the built-in mailing tool to complete the action.
4. Report Claim
Initiate a claim on behalf of a policyholder.
Key Steps:
- Access the Claims tab of the Policy Record.
- Select Report Claim and fill in required details.
- Submit the claim for processing and follow up as needed.
5. Mark as Non-Renewal
Indicate that a policy will not be renewed at the end of its term.
Key Steps:
- Access the Policy Record.
- Select Mark as Non-Renewal and specify the reason.
- Confirm and notify the policyholder.
6. Cancel Policy
Cancel an active policy due to non-payment, request, or other reasons.
Key Steps:
- Open the Policy Record.
- Navigate to Cancel Policy and complete the required details.
- Submit for review or finalization.
7. Send Create Account Email
Assist policyholders in setting up their Consumer Portal accounts.
Key Steps:
- Go to the policyholder’s contact details.
- Select Send Create Account Email.
- Ensure the policyholder receives and completes the registration.
Additional Notes
Role-Specific Adjustments: While agents focus on policyholder support, similar actions for underwriters may include stricter compliance checks. Collaboration: Certain actions, such as cancellations or claims, may trigger workflows requiring underwriter review.