Submit NFIP Cancellation Request

Equinox NFIP Cancellation Procedure

1. Access the Specific Policy
   • Navigate to the specific policy in Equinox where the cancellation process will be initiated.
   • Confirm that the policy details displayed are correct.
2. Select the Appropriate Cancellation Reason Code
   • From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
   • Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.
3. Upload Required Documentation
   • Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
   • Upload these documents directly to the policy in Equinox.
   • Verify that all uploaded files meet NFIP requirements and are legible.
4. Complete the Cancellation Request Form
   • Fill out the cancellation request form within Equinox.
   • Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.
5. Obtain Necessary Signatures
   • Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
   • If signatures are electronic, ensure they comply with Equinox’s authentication process.
6. Submit the Cancellation Request
   • Review the completed cancellation request form and uploaded documents for accuracy.
   • Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
   • Submit the request through Equinox for processing.
7. Track Submission Status
   • Monitor the status of the request in Equinox to ensure it is being processed.
   • Follow up as necessary if additional documentation or corrections are requested by the insurer.