Submit NFIP Cancellation Request

This page is a rough draft and will need more work before it's finalized.

This Equinox Procedure is for Agents. Find a complete list here.

This page contains details about NFIP Cancellations. Find more in the How To Cancel section of the NFIP Flood Insurance Manual.

Equinox NFIP Cancellation Procedure

1. Access the Specific Policy
   • Navigate to the specific policy in Equinox where the cancellation process will be initiated.
   • Confirm that the policy details displayed are correct.
2. Select the Appropriate Cancellation Reason Code
   • From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
   • Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.
3. Upload Required Documentation
   • Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
   • Upload these documents directly to the policy in Equinox.
   • Verify that all uploaded files meet NFIP requirements and are legible.
4. Complete the Cancellation Request Form
   • Fill out the cancellation request form within Equinox.
   • Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.
5. Obtain Necessary Signatures
   • Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
   • If signatures are electronic, ensure they comply with Equinox’s authentication process.
6. Submit the Cancellation Request
   • Review the completed cancellation request form and uploaded documents for accuracy.
   • Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
   • Submit the request through Equinox for processing.
7. Track Submission Status
   • Monitor the status of the request in Equinox to ensure it is being processed.
   • Follow up as necessary if additional documentation or corrections are requested by the insurer.