Submit NFIP Policy Transfer: Difference between revisions

Revision as of 08:18, 19 December 2024

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can request a transfer or rollover of an NFIP policy through the Equinox platform. A transfer allows a policyholder to move their policy to a new Write-Your-Own (WYO) carrier or NFIP Direct during the renewal process. A rollover is a specific type of transfer where the agent of record remains the same.

Procedural Steps

1. Download the Transfer/Rollover Request Form

* Log in to the Equinox platform and navigate to the "Resources" or "Forms" section.

Download the Transfer/Rollover Request Form.

2. Complete the Request Form

* Fill out the form with the following details:

 * Policyholder information (name, address, policy number)
 * Current and new WYO carrier details
 * Renewal effective date

Ensure the policyholder’s signature is included.

3. Attach Supporting Documentation

* Collect any required documentation, such as:

 * Proof of premium payment for the renewal
 * Authorization from the policyholder to transfer the policy

Upload the form and supporting documents to the Equinox platform.

4. Submit the Transfer/Rollover Request

* Navigate to the "Policy Actions" menu and select "Submit Transfer/Rollover."

Attach the uploaded documentation and confirm that all information is accurate.

5. Confirm Submission

* Review the submission confirmation to ensure the request has been processed.

Notify the policyholder of the successful submission.

Additional Details

NFIP Guidelines Reference: Guidance on transfer and rollover processes, including required documentation and timelines.
Equinox Quick Guide: Instructions for submitting transfer/rollover requests in the platform.
FAQs for Agents: Common questions about transfers and rollovers (e.g., "What happens if the transfer request is submitted after the renewal date?").

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

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 {{info-nfip-sfip}}
-{{eq-proc-agent}}
+{{info-nfip-agent}}{{eq-proc-agent}}
 {{box-summary
-|color = orange
+|color = blue
 |title =
-|text = Agents can request a transfer/rollover to move NFIP policies from one WYO carrier to another. This procedure outlines the steps agents must follow to submit a single-policy transfer or a book of business transfer. Transfer/rollover requests ensure policyholders maintain continuous coverage while transitioning to a new WYO carrier.
+|text = This procedure explains how agents can request a transfer or rollover of an NFIP policy through the Equinox platform. A transfer allows a policyholder to move their policy to a new Write-Your-Own (WYO) carrier or NFIP Direct during the renewal process. A rollover is a specific type of transfer where the agent of record remains the same.
 }}
-{{img-proc-nofrm
+== Procedural Steps ==
-|file = File:Flow-eq-quote-overview.png
-}}
-{{lorem}}
-{{clear}}
 {{collapsible-section
 |number = 1
-|title = Step 1: Find the Policy
+|title = 1. Download the Transfer/Rollover Request Form
 |content =
-Text of the information (edit this).<br>
+* Log in to the Equinox platform and navigate to the "Resources" or "Forms" section.
-{{img-proc-frm
+* Download the Transfer/Rollover Request Form.
-|file = File:Img-eq-app-01.png
-|width = 600px
-}}
-Any other text below an image (edit image and this line).
 }}
 {{collapsible-section
 |number = 2
-|title = Step 2: Click "Check Out"
+|title = 2. Complete the Request Form
 |content =
-Text of the information (edit this).<br>
+* Fill out the form with the following details:
-{{img-proc-frm
+  * Policyholder information (name, address, policy number)
-|file = File:Img-eq-app-01.png
+  * Current and new WYO carrier details
-|width = 600px
+  * Renewal effective date
-}}
+* Ensure the policyholder’s signature is included.
-Any other text below an image (edit image and this line).
 }}
 {{collapsible-section
 |number = 3
-|title = Step 3: Find Billing Information
+|title = 3. Attach Supporting Documentation
 |content =
-Text of the information (edit this).<br>
+* Collect any required documentation, such as:
-{{img-proc-frm
+  * Proof of premium payment for the renewal
-|file = File:Img-eq-app-01.png
+  * Authorization from the policyholder to transfer the policy
-|width = 600px
+* Upload the form and supporting documents to the Equinox platform.
-}}
-Any other text below an image (edit image and this line).
 }}
 {{collapsible-section
 |number = 4
-|title = Step 4: Update Billing Information
+|title = 4. Submit the Transfer/Rollover Request
 |content =
-Text of the information (edit this).<br>
+* Navigate to the "Policy Actions" menu and select "Submit Transfer/Rollover."
-{{img-proc-frm
+* Attach the uploaded documentation and confirm that all information is accurate.
-|file = File:Img-eq-app-01.png
-|width = 600px
-}}
-Any other text below an image (edit image and this line).
 }}
 {{collapsible-section
 |number = 5
-|title = Step 5: Complete the Update
+|title = 5. Confirm Submission
 |content =
-Text of the information (edit this).<br>
+* Review the submission confirmation to ensure the request has been processed.
-{{img-proc-frm
+* Notify the policyholder of the successful submission.
-|file = File:Img-eq-app-01.png
-|width = 600px
 }}
-Any other text below an image (edit image and this line).
+== Additional Details ==
-}}
+* '''NFIP Guidelines Reference''': Guidance on transfer and rollover processes, including required documentation and timelines.
+* '''Equinox Quick Guide''': Instructions for submitting transfer/rollover requests in the platform.
-=== Key Steps ===
+* '''FAQs for Agents''': Common questions about transfers and rollovers (e.g., "What happens if the transfer request is submitted after the renewal date?").
-# '''Determine the Type of transfer/rollover'''
-## Decide whether to request a single-policy transfer or a book of business transfer.
-## Confirm that the affected policies are nearing their renewal date and eligible for transfer.
-# '''Complete the transfer/rollover Request Form'''
-## Fill out the required form provided by the new WYO carrier.
-## Include:
-### Policy numbers for all policies being transferred.
-### Agent’s signed authorization to access the original carrier’s system.
-### Contact details for follow-up, if necessary.
-# '''Gather Required Documentation'''
-## For single-policy transfers:
-### Provide supporting documents such as proof of prior coverage or payment records, if required.
-## For book of business transfers:
-### Ensure the list of policy numbers is complete and accurate.
-# '''Submit the transfer/rollover Request'''
-## Send the completed form and required documents to the new WYO carrier using the specified submission method (e.g., email, portal upload).
-## Retain copies of the submission for your records.
-# '''Follow Up with the New Carrier'''
-## Monitor the status of the transfer/rollover request through the carrier’s system or by contacting their support team.
-## Provide additional information or documentation promptly if requested.
-=== Common Scenarios ===
-* '''Missing Policy Numbers:''' Ensure the policy list for book of business transfers is accurate and complete before submission.
-* '''Authorization Issues:''' Confirm the authorization form is signed and includes the correct credentials for accessing the original carrier’s system.
-* '''Submission Errors:''' Check for carrier-specific requirements to avoid delays in processing the request.
-=== References ===
-* [Flood Insurance Manual: Renewals Section](URL: https://www.fema.gov/sites/default/files/documents/fema_nfip_flood-insurance-manual_042024.pdf)
-* Carrier-Specific transfer/rollover Guidelines
-=== Related Procedures ===
-* [[Create transfer/rollover - Single Policy]]
-* [[Create transfer/rollover - Book of Business]]
-* [[Review NFIP Renewal]]
-{{draft}}
+{{needsedit}}