Submit Change to Mortgagee Clause

Policy Guide

Standard Flood Insurance Policy

Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for All Users. Find a complete list here.

This procedure explains how agents can request changes to the mortgagee clause on an NFIP policy. A change in mortgagee will create a new Declarations Page. Incorrect mortgagee information is a common cause of claim payment delay.

Procedural Steps

1. Access Policy Record

Use the "Policy Changes" widget along the right side of the page.

Open the Policy Record to start

To quickly navigate to the Mortgagees section:

• Find the Policy Actions block on the right
• Choose Policy Changes
• From the next menu, click the Mortgagees option

Otherwise, scroll down to the Mortgagees section manually.

2. Add / Edit / Delete

Enter the requested changes using the options below.

Add New Mortgagee

To add a mortgagee, follow these steps:

1. Click the "Add Mortgagee" button
2. Enter the mortgagee information
   • All starred content (seen below) must be entered for the "Add" button to activate
   • Mortgagee Type will sort the mortgagee clause into the proper position
3. Once all details are entered, click the "Add" button (move to Step 4 below)

Update Mortgagee Details

To update a mortgagee, follow these steps:

1. Click the Pencil icon
2. Adjust the appropriate mortgagee information
   • All starred content (seen below) must be entered for the "Save" button to activate
   • Mortgagee Type will sort the mortgagee clause into the proper position, such as when moving a first mortgagee into the second mortgagee position
3. Once all details are entered, click the "Save" button (move to Step 4 below)

Remove Mortgagee

To remove a mortgagee, follow these steps:

• Click the Trash Can icon
• If needed, the deletion can be reverted (see below)

Once all details are entered, click the "Save" button (move to Step 4 below)

3. Choose Effective Date

Choose the correct effective date for the mortgagee clause change

Scroll to the top of the page to enter the effective date.

• Backdating is not allowed.
• Enter today's date or a later effective date.
• Choose "None" for the Waiting Period.

Once the effective date is entered, click the Issue button.

• The "Abort" button will exit without saving any details.

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Click the Issue button to finish the policy change.

The system will process the change immediately. A Declarations page with the updated information will be available in the Documents section of the Policy Record.

If the lender or insured needs an immediate copy, then one can be downloaded and emailed.

This page contains details about NFIP Policy Changes. Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.