NFIP Cancellation Request

Step-by-Step Process for Submitting Cancellation Requests through Equinox

1. • Access the Specific Policy
     • Navigate to the specific policy in Equinox where the cancellation process will be initiated.
     • Confirm that the policy details displayed are correct.

1. • Select the Appropriate Cancellation Reason Code
     • From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
     • Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.

1. • Upload Required Documentation
     • Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
     • Upload these documents directly to the policy in Equinox.
     • Verify that all uploaded files meet NFIP requirements and are legible.

1. • Complete the Cancellation Request Form
     • Fill out the cancellation request form within Equinox.
     • Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.

1. • Obtain Necessary Signatures
     • Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
     • If signatures are electronic, ensure they comply with Equinox’s authentication process.

1. • Submit the Cancellation Request
     • Review the completed cancellation request form and uploaded documents for accuracy.
     • Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
     • Submit the request through Equinox for processing.

1. • Track Submission Status
     • Monitor the status of the request in Equinox to ensure it is being processed.
     • Follow up as necessary if additional documentation or corrections are requested by the insurer.