This procedure explains how agents can request changes to the mortgagee clause on an NFIP policy. A change in mortgagee will create a new Declarations Page. Incorrect mortgagee information is a common cause of claim payment delay.
Procedural Steps
1. Check Out the Policy
To make changes to the policy, click the Check Out button first.
Access the Policy Record
To start the process, select "Check Out for Edit" in the upper right corner
The button will show "Check In" while making the changes
2. Navigate to Mortgagees
Use the "Policy Changes" widget along the right side of the page.
Access the Policy Actions menu
To quickly navigate to the Mortgagees section, go to the Policy Actions block.
Choose Policy Changes
From the next menu, choose the Mortgagees option
Otherwise, scroll down to the Mortgagees section manually.
3. Make Changes
Enter the requested changes using the options below.
Add New Mortgagee
To add a mortgagee, follow these steps:
Click the "Add Mortgagee" button
Enter the mortgagee information
All starred content (seen below) must be entered for the "Add" button to activate
Mortgagee Type will sort the mortgagee clause into the proper position
Once all details are entered, click the "Add" button (move to Step 4 below)
Update Mortgagee Details
To update a mortgagee, follow these steps:
Click the Pencil icon
Adjust the appropriate mortgagee information
All starred content (seen below) must be entered for the "Save" button to activate
Mortgagee Type will sort the mortgagee clause into the proper position, such as when moving a first mortgagee into the second mortgagee position
Once all details are entered, click the "Save" button (move to Step 4 below)
Remove Mortgagee
To remove a mortgagee, follow these steps:
Click the Trash Can icon
If needed, the deletion can be reverted (see below)
Once all details are entered, click the "Save" button (move to Step 4 below)
4. Review and Submit
Review the changes for accuracy and completeness before finalizing.
Choose the correct effective date for the mortgagee clause change
Scroll to the top of the page to enter the effective date.
The system will process the change immediately. A Declarations page with the updated information will be available in the Documents section of the Policy Record.
If the lender or insured needs an immediate copy, then one can be downloaded and emailed.
This page contains details about NFIP Policy Changes.
Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.
Once all details are entered, click the "Save" button (move to Step 4 below)
