Submit NFIP Cancellation Request

From Equinox Wiki

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a cancellation request for an NFIP policy.
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.

Procedural Steps

1. Access Policy Record

Use the "Policy Actions" menu along the right side of the page.
Open the Policy Record

To start the policy cancellation process

  • Find the Policy Actions block on the right
  • Choose "Cancel Policy"
NFIP Policy Cancellation page
This will open the NFIP Policy Cancellation page.
  1. Qualifying Reason dropdown list
  2. Upload Cancellation Documents
  3. Cancellation Effective Date
  4. Cancellation Mailing Instructions
  5. Abandon: Exit the cancellation without submitting anything
  6. Submit: Create the Request Form and add any uploaded cancellation documents

2. Choose Qualifying Reason

The NFIP Policy Cancellation page
A large clock tower and other buildings line a great river.
Choose the appropriate qualifying reason from the dropdown list
The NFIP Cancellation Qualifying Reasons are listed from the top-down based on how common they are. For instance, most policies are cancelled after the sale of the building, which is at the top of the list.
  • The Reason Codes are used for reporting to FEMA
  • The cancellation effective date will change based on the Qualifying Reason
  • The Reason Code can be changed after submitting the request to Underwriting

3. Attach Supporting Documentation

Upload any required documentation, such as:
  • NFIP Cancellation/Nullification Request form signed by the policyholder
  • Proof of sale, duplicate coverage, or other applicable evidence
Verify that all uploaded files are properly labeled and linked to the policy record.

4. Review and Submit

* Review the entered information for accuracy and completeness.
  • Submit the cancellation request through the Equinox platform for processing.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Cancellations.
Find more in the How To Cancel section of the NFIP Flood Insurance Manual.