Submit NFIP Cancellation Request

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a cancellation request for an NFIP policy.
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.

Procedural Steps

1. Policy Record

Use the "Policy Actions" menu along the right side of the page.

Open the Policy Record.

To start the policy cancellation process

Find the Policy Actions block on the right
Choose "Cancel Policy"

Policies cannot be cancelled because the insured no longer wants it.
There must be a Qualifying Reason.

This will open the NFIP Policy Cancellation page.

This page has the following sections:

Qualifying Reason dropdown list
Upload Cancellation Documents
Cancellation Effective Date
Cancellation Refund and Mailing Instructions
Abandon: Exit the cancellation without submitting anything
Submit: Create the Request Form and add any uploaded cancellation documents

2. Qualifying Reason

Choose the appropriate Qualifying Reason.

A large clock tower and other buildings line a great river. — Choose the appropriate qualifying reason from the dropdown list

The NFIP Cancellation Qualifying Reasons are listed from the top-down based on how common they are.

For instance, most policies are cancelled after the sale of the building, which is at the top of the list.

The Reason Codes are used for reporting to FEMA
The Qualifying Reason will determine the cancellation effective date
The Reason Code can be changed after submitting the request to Underwriting

3. Supporting Documentation

Upload the Supporting Documentation.

Select the button that shows "Click to add more files or drop them".

Based on the Qualifying Reason, upload any Required Cancellation Documents, such as:

Proof of sale (Reason Code 01)
Duplicate declarations page (Reason Code 04)
Cancellation Verification Letter (Reason Code 28)

These documents will become part of the Policy Documents. Additional documents can be added after this first request has been submitted.

Documents can be removed after they are uploaded to this list by clicking the Trash Can icon on the right.

4. Effective Date

* Review the entered information for accuracy and completeness.

Submit the cancellation request through the Equinox platform for processing.

5. Review and Submit

* Review the entered information for accuracy and completeness.

Submit the cancellation request through the Equinox platform for processing.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Cancellations.
Find more in the How To Cancel section of the NFIP Flood Insurance Manual.