Submit NFIP Cancellation Request
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This Equinox Procedure is for Agents. Find a complete list here. |
An agent must complete several steps to produce an cancellation request. This process is designed to reduce errors and enhance efficiency by guiding the agent through a series of steps that ensure compliance with NFIP guidelines.
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Step 1: Find the Policy
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Step 2: Click "Check Out"
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Step 3: Find Billing Information
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Step 4: Update Billing Information
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Step 5: Complete the Update
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Access the Policy
- Navigate to the specific policy in Equinox where the cancellation process will be initiated.
- Confirm that the policy details displayed are correct.
Select the Cancellation Reason Code
- From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
- Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.
Upload Required Documentation
- Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
- Upload these documents directly to the policy in Equinox.
- Verify that all uploaded files meet NFIP requirements and are legible.
Complete the Cancellation Request Form
- Fill out the cancellation request form within Equinox.
- Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.
Obtain Necessary Signatures
- Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
- If signatures are electronic, ensure they comply with Equinox’s authentication process.
Submit the Cancellation Request
- Review the completed cancellation request form and uploaded documents for accuracy.
- Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
- Submit the request through Equinox for processing.
Track Submission Status
- Monitor the status of the request in Equinox to ensure it is being processed.
- Follow up as necessary if additional documentation or corrections are requested by the insurer.
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This page is a rough draft and will need more work before it's finalized. |
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This page contains details about NFIP Cancellations. |