Submit Change to Mortgagee Clause

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents or insureds can request changes to the mortgagee clause on an NFIP policy using the Equinox platform. Changes to the mortgagee clause may include updating the mortgagee’s name, address, loan number or adding or removing a mortgagee. Incorrect mortgagee information is a common cause of claim payment delay.

Procedural Steps

1. Access the Policy Record

Access the Policy Record and navigate to the "Policy Actions" menu.

Select "Change Mortgagee Clause" to open the request form.

2. Check Out the Policy

Update the mortgagee details as required, such as:

Adding a new mortgagee or loan number
Updating contact details for an existing mortgagee
Removing a mortgagee from the policy

Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).

3. Enter the Requested Changes

Update the mortgagee details as required, such as:

Adding a new mortgagee or loan number
Updating contact details for an existing mortgagee
Removing a mortgagee from the policy

Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Additional Details

NFIP Guidelines Reference: Guidance on mortgagee clause changes, including documentation and timeline requirements.
Equinox Quick Guide: Instructions for submitting mortgagee clause changes in the platform.
FAQs for Agents: Common questions about mortgagee clause changes (e.g., "What happens if the mortgagee details are incorrect on the policy?").

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This page contains details about NFIP Policy Changes.
Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.